Our business vision starts and ends with one fundamental principle, namely, 100% customer satisfaction. This is of critical importance to us because it is an expression of our loyalty to those to whom we provide service and it opens the opportunity to gain your loyalty in return. It is that by which we seek to differentiate ourselves from our competitors. Our goal is that you would value our service above others in our market because we simply care more. Thus, we strive to exceed customer expectations and “wow” you at every possible opportunity. Our success is not determined merely by revenue dollars, but rather by our customers willing return business and recommendation. Our return clients are just as important to our measured success as our new ones and our goal is that the latter would, in every case, become the former. So, from all of us at the RES family, thank you for the opportunity to serve you!
In this article you will find answers to questions most frequently asked by our customers. These questions are intended to be a resource for you regarding your electrical system. These questions are not intended to be a “troubleshooting guide” for electrical problems in your home. You should always contact a licensed electrician to perform electrical repairs or make modifications to your electrical system. What is a “short” or a “short circuit”? A “short” and “short circuit” describe the same problem. A short circuit happens when the “hot” wire (the wire carrying the electrical current, most commonly the “black” wire) comes into contact with either the grounded conductor (also called the neutral, most commonly the “white” wire) or the equipment ground (the “bare copper” wire or “green” wire). When a short circuit occurs, excessive heat is generated. A practical example of a controlled short circuit is the spark generated by an arc welder. In the same way, a short circuit tha